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FAQs

FAQs

Password Problems

If you've forgotten your password, click on the forgotten password link on the Account page. We'll send you a temporary password to your email address. This will give you access to your account where you can then enter a new password.

We can't access your password on your behalf as the database is encrypted for your security.

Washing Garments

We use the finest fabrics to make our clothes. All our clothes have washing and care recommendations. Most require Dry cleaning or a machine washing at 40° degrees or lower. Please make sure to check the label.


Currencies you can pay in

Our website does not automatically select the currency that matches your delivery location. You must change this manually in the top right hand corner of the page.

We will bill you in Pounds Sterling (£) though you can select other currencies to better understand the cost through the daily exchange rate.

Standard rate VAT is included in all orders to the UK and Europe.

Where applicable, you will be responsible for any local country import duty.


Data Security When You Pay

When you pay online, you can be confident you are in a secure environment. All our card transactions are handled through Braintree, which is a validated Level 1 PCI DSS Compliant Service Provider. Braintree is on Visa's Global Compliant Provider Listand MasterCard's SDP List.

Cardholder data is stored by Braintree using one of the most advanced encryption methods available. Braintree uses multiple encryption keys which are stored on different physical servers. A data thief would not be able to make use of information stolen from a database without also having the key. The data store where cardholder data is kept cannot be connected to via the internet.

All communication between Braintree and us is conducted in a secure fashion using SSL.